Terms & Conditions

1. Acceptance of Terms

By creating an account, accessing the Services, purchasing a subscription, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Services. If you are accepting these Terms on behalf of a company or other organization, you represent that you have the authority to bind that entity, and “you” refers to that entity.

2. Northwood One Is a Software Platform

Northwood One provides software tools intended to help contractors and other businesses with business administration and project-management activities. Northwood One is a technology platform only. Specifically:

• Northwood One does not perform construction work or provide contracting, engineering, architectural, legal, accounting, tax, insurance, permitting, inspection, appraisal, or other professional services.
• Northwood One is not a party to any agreement between you and your customers, subcontractors, suppliers, employees, or other third parties unless expressly stated otherwise in writing.
• Northwood One does not supervise, control, inspect, approve, certify, warrant, or guarantee any construction work performed by users.

3. Your Responsibilities as a User

You are solely responsible for your business and your work. This includes sole responsibility for your estimates and bids; pricing and markups; measurements and quantities; labor and material costs; project scope; contracts, change orders, and invoices; taxes, permits, licenses, and insurance; building codes, safety, and employment obligations; your subcontractors and employees; representations you make to customers; project deadlines and workmanship; and compliance with all applicable federal, state, and local laws.

Northwood One is not responsible for losses resulting from your business decisions or from your failure to independently verify information before you rely on it.

4. Estimates and Pricing Disclaimer

Estimates, calculations, pricing suggestions, quantities, labor and material assumptions, margins, project durations, and similar information generated or stored through the Services are informational tools only. They are not guaranteed quotations or representations of actual project costs. You must independently verify all measurements, prices, quantities, labor requirements, taxes, permits, fees, and project conditions before submitting an estimate or entering into a contract. Actual costs and conditions may differ materially from information generated through the platform.

5. Artificial Intelligence Disclaimer

The Services may use artificial intelligence, machine learning, automated calculations, and third-party data to generate or assist with estimates, scope descriptions, pricing suggestions, material quantities, labor assumptions, project summaries, documents, customer communications, recommendations, and other generated content.

AI-generated information may contain errors, omissions, inaccuracies, outdated information, or inappropriate assumptions. Northwood One makes no representation or warranty that AI-generated information is complete, accurate, legally compliant, commercially reasonable, or appropriate for a particular project. You must review and independently verify AI-generated output before relying on it, sending it to a customer, signing a contract, ordering materials, pricing a project, or taking any other action. You remain responsible for all decisions made using AI-assisted information. To the maximum extent permitted by law, Northwood One is not liable for losses resulting from reliance on AI-generated or automatically generated content.

6. No Professional Advice

Information provided through the Services does not constitute legal, tax, accounting, engineering, architectural, financial, insurance, code-compliance, or licensing advice. You should consult qualified professionals whenever appropriate.

7. Customer Contracts and Electronic Documents

The Services may provide tools to create, transmit, store, review, approve, and sign estimates, contracts, invoices, change orders, and other documents. Northwood One does not guarantee that a document generated through the platform satisfies the legal requirements applicable to every jurisdiction, transaction, or business. You are responsible for determining whether your documents comply with applicable laws and your own contractual requirements.

8. Electronic Signatures

Where legally permitted, you consent to conduct transactions electronically and to the use of electronic records and signatures. The Services may facilitate electronic signatures and electronic records; however, Northwood One is not responsible for determining whether a particular signature, document, transaction, or authentication method is legally sufficient for your specific circumstances.

9. Payments

Payment processing for the Services is performed by independent third-party payment processors. You authorize the applicable processor to process your payments and related information. Northwood One is not a bank or financial institution and does not store full payment card numbers. Northwood One is not responsible for processor outages, bank delays, chargebacks, payment reversals, insufficient funds, card declines, processor holds, disputes, or similar events outside our reasonable control. Any applicable processing fees will be disclosed at the time of the transaction.

10. Subscriptions, Billing, and Automatic Renewal

Paid features are offered on a subscription basis. The plan, price, and billing frequency applicable to your subscription are those displayed at the time of purchase. Unless stated otherwise:

• Subscriptions renew automatically for successive billing periods until cancelled.
• If a free trial is offered, the terms and duration of that trial are disclosed at sign-up, and billing begins when the trial ends unless you cancel before then.
• You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you retain access until then.
• Upgrades, downgrades, and applicable taxes are applied as described at the time of the change.
• If a payment fails, we may retry the charge and may suspend paid features until payment is resolved. We may change prices on a going-forward basis with reasonable advance notice.

11. Refunds

Except where required by applicable law or expressly stated otherwise at the time of purchase, subscription fees and other charges are non-refundable, including for partial billing periods. We may provide refunds at our discretion or where required by law.

12. SMS / Text Messaging

If you provide your mobile phone number and expressly opt in, you consent to receive recurring text messages from Northwood One related to your account and services, including appointment reminders, invoice and payment reminders, document notifications (estimates, contracts, and change orders ready to view or sign), and account or service updates.

Consent to receive SMS is not a condition of purchase. You are not required to agree to text messages in order to purchase or use the Services, and you can use the Services and receive communications through other channels, such as email.

• Message frequency varies based on your account activity and the services you use.
• Message and data rates may apply according to your mobile carrier plan.
• Carriers are not liable for delayed or undelivered messages.
• Opt-out: Reply STOP at any time to unsubscribe. We will send a one-time confirmation and no further SMS messages to that number unless you opt back in.
• Help: Reply HELP for assistance, or contact us at support@northwoodone.com.

Your mobile opt-in and SMS consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. See our Privacy Policy for details.

13. User Accounts and Security

You are responsible for providing accurate account information, protecting your login credentials, maintaining authorized access, all activity that occurs under your account, and promptly reporting any suspected unauthorized access. We may implement authentication measures, account verification, rate limits, and other safeguards to protect the Services.

14. Acceptable Use

You agree not to use the Services for or in connection with:

• fraud, illegal activity, spam, harassment, or unauthorized messaging;
• malware, security attacks, or scraping where prohibited;
• circumventing platform restrictions, impersonation, or intellectual-property violations;
• uploading unlawful content or accessing another person's data without authorization; or
• any activity that interferes with the operation of the Services.

We may investigate and suspend accounts we reasonably suspect of prohibited activity.

15. User Content and Customer Data

You retain your rights in the business and customer content you submit to the Services. You grant Northwood One the limited rights necessary to host, process, transmit, back up, analyze, and otherwise use that content to provide, secure, maintain, and improve the Services, subject to our Privacy Policy. You represent that you have the necessary rights and lawful authority to upload and process the information you submit, including information about your customers.

16. Third-Party Services and Integrations

The Services integrate with independent third parties, which may include payment processors, messaging providers, cloud hosting and storage providers, AI providers, accounting systems (such as QuickBooks), and mapping services. Those third-party services are governed by their own terms and policies. Northwood One does not guarantee the continuous availability or performance of independent third-party services.

17. Platform Availability

We do not promise uninterrupted availability. The Services may be unavailable from time to time due to maintenance, updates, technical failures, third-party outages, network failures, security incidents, or events beyond our reasonable control. We may modify, update, add, remove, or discontinue features, subject to applicable contractual and legal obligations.

18. Beta and Experimental Features

Beta, preview, experimental, and early-access functionality (including certain AI features) may be incomplete, may contain errors, and is provided on an “as available” basis to the extent permitted by law. Such features may change or be discontinued at any time.

19. Intellectual Property

Northwood One LLC and its licensors retain ownership of the platform and all associated intellectual property, including software, interfaces, designs, branding, trademarks, workflows, and proprietary technology. Your subscription grants you a limited, non-exclusive, non-transferable, revocable right to use the Services in accordance with these Terms.

20. Feedback

If you voluntarily submit suggestions, ideas, feature requests, or other feedback, you grant Northwood One a perpetual, royalty-free right to use that feedback without any obligation to compensate you.

21. Suspension and Termination

Subject to applicable law, we may suspend or terminate access to the Services for nonpayment, fraud, security threats, illegal activity, abuse, misuse of messaging services, violation of these Terms, or conduct that creates material risk for Northwood One or others. Upon termination, your right to use the Services ends. We may retain and delete your data in accordance with our Privacy Policy and applicable law, and we will provide a reasonable opportunity to export your data where practicable.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will always be available; that information or AI output will always be accurate; that estimates will be profitable; that projects will be completed successfully; that customers will pay invoices; that documents will be legally sufficient in every jurisdiction; or that third-party services will remain available.

23. Limitation of Liability

To the maximum extent permitted by law, Northwood One and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising out of or relating to the Services. To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Services will not exceed the greater of (a) the amount you paid to Northwood One for the Services in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

Note for launch: this limitation-of-liability clause, including the cap amount and any jurisdiction-specific carve-outs, should be reviewed and finalized by U.S. SaaS counsel before production launch.

24. Indemnification

You agree to indemnify, defend, and hold harmless Northwood One and its affiliates from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to your construction work; your customer disputes, contracts, estimates, pricing, taxes, permits, or licensing; your employees or subcontractors; your user content; your violation of law or of third-party rights; your misuse of the Services; messages sent using the platform; or your breach of these Terms.

Note for launch: this indemnification clause should be reviewed by U.S. SaaS counsel before production launch.

25. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Before filing a claim, you agree to first contact us at support@northwoodone.com and attempt to resolve the dispute informally. Subject to the counsel review noted below, the state and federal courts located in California will have jurisdiction over disputes not resolved informally, except that either party may bring a qualifying claim in small-claims court.

Note for launch: the dispute-resolution structure — including governing law, venue, and whether to include binding arbitration and a class-action waiver — must be determined and finalized by U.S. counsel before production launch, because enforceability depends heavily on jurisdiction and implementation.

26. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, for material changes, provide notice through the Services or by email. Where affirmative consent is required by applicable law, we will obtain it. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

27. Contact Us

Questions about these Terms can be directed to Northwood One LLC at support@northwoodone.com.